FAQs

Local Pickup

Where are you located?

De'Jamont & Co. is located in Richmond, Virginia.

Free local pickup is avaliable if you live in the Richmond, VA area. Select local pickup when checking out.

Shipping

Where Do You Ship?

We currently only ship within the United States.

We are working on shipping internationally. Keep an eye out on our emails and social medias to be updated on international shipping.

How Long Will My Order Take To Ship?

Please allow 3-5 business days for your order to process then an additional 5-7 business days to arrive. Your order will be sent via USPS. As soon as it ships you’ll receive a shipment notification email with a tracking number.

PLEASE NOTE: Once an item has left my possession, there is nothing further that can be done on my end. If ordering for the holidays we recommend ordering as soon as possible to avoid any disappointment.

PLEASE NOTE: 3D candles are made to order, this means that they can take addidtional days to ship.

I Put In The Wrong Shipping Address How Can I Change It?

Please be sure to double check your shipping address as De'Jamont & Co. is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", then we are happy to re-ship your package back to a different address. However, you will then be asked to cover shipping costs for reshipment. De'Jamont & Co. is not responsible for any shipping charges or fees.

NOTE: We can try our best to change the address but it is NOT guarnteed.

Items Damaged During Shipping

De'Jamont & Co. package each product with care. However, we are aware mistakes happen. If you recieve a damaged product please notify us within 48 hours of delivery. Please email support@dejamontandco.com with your order number and photos of the damaged item(s) and box in which the order was shipped.

De'Jamont & Co. does not offer refunds at this time. Once all information and photos are received we will issue a refund.

PLEASE NOTE: Items in the Oopsie Collection CANNOT be refunded, exchanged, or replaced.

Lost Or Stolen Packages

If your order tracks as delivered but is not received, please check around your mailbox, entrances, lockers, mailrooms, with household members and neighbors. USPS may also track a package as delivered 2-3 days before a package actually delivers.

Once you have done this and you still are missing your package, you must contact the shipping carrier directly to resolve any delivery issues first:

USPS at 1-800-222-1811​ or your local post office

Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

Refunds & Exchanges

ALL SALES ARE FINAL!

De'Jamont & Co. does not offer any exchanges or refunds at this time. If your item arrives damaged please see the "items damaged during shipping" tab above.

Candles

Where Are Your Candles Made?

All candles are made in small batches in Richmond, Virginia.

Candle Care

1. Always burn your candle on a flat surface

2. Keep your candle wick centered and trimmed to ¼’’ at all times

3. Remove all packaging before burning

4. Burn your candle for at least two hours during the first use to ensure even burn distribution of wax and to avoid tunneling.

5. DO NOT burn candle for more than 4 hours at a time.

6. Do NOT use water or any other liquid to extinguish your candle 

7. Keep wax pool free of debris

8. Discontinue use when ¼’’ of wax remains

Why Is my Candle Releasing Soot?

 Soot is a natural occurrence for any candle. If your candle is continuously releasing soot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.

TROUBLESHOOT: If you are experiencing excess sooting, try trimming your wicks to 1/8’’, moving your candle to another location, or extinguishing your candle if it has been burning for more than 3-4 hours.

Why Isn't My Candle Releasing A Strong Fragrance?

Some fragrances are stronger than others (Ex: A vanilla candle will have a stronger throw than a peach candle). Try moving the candle to another location.

Candle Rule:

(1) Single wick candles for smaller rooms

(2) Double wick candles for medium sized rooms

(3) Triple wick candles for larger rooms.

Why Do I Have Wax Built Up On The Edges of My Candle?

"Tunneling" occurs when a candle has not been burning long enough for the wax to pool from edge to edge.

TROUBLESHOOT: If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-correct. Continue to burn in 3-4 hour increments until the candle self- corrects.

3D Candles

Each candle is hand-poured with a simple elegant design. Our 3D candles can be use as decorative piece or can be burned.


Usage:
- Remove packaging and label before lighting, and put the candle on a heat-proof surface.
- Ensure you trim the wick to 1/4 inch before each burn.
- Please always burn candles responsibly. Keep candles in sight, away from children, pets, and other objects.

PLEASE NOTE: All our candles are 100% handmade and will have minor imperfections by nature such as discoloration, bubble, etc. The color may slightly vary depending on your choice of fragrance oil. We cannot guarantee for irregularly shaped candles, each one will be fully burned.

Mugs

Collapsible row

All of our designs are printed onto each product. We do not use vinyl lettering. Designs will not come off with traditional care. Please see each listing for dishwasher / microwave details!

Oopsie Collection

Refunds & Exchanges

ALL SALES ARE FINAL!

Items in the "Oopsie Collection" CANNOT be refunded, exchanged or replaced.

Can I Still Drink Out Of My Mugs In The Oopsie Collection?

Yes, the only "damaged" that are done to the mugs are fading, stains, or wrong word placements. There is NO BROKEN OR DAMAGED glass.

All damages will be highlighted in the description box.

Can I Still Burn my Candles That I Get From The Oopsie Collection?

Yes, all candles can still be burned. Candles in the Oopsie collection are just broken in some places (Example, a dogs leg on the 3D candle can be broken).

All damages will be highlighted in the description box.